Company

Core skills are Process Engineering, Mathematics and Software Development. Customers and Partners lead our product range, defining how the software can be enhanced to better equip them to improve their business.

Our business partners take the products to market and add value with their expertise and resources.

Since 1996 C3 has supported the Oil and Gas industry, globally. In 2000 we started working in the Refrigeration and Water industries and in 2003 we are expanding our offer into the manufacturing sector.

Together with our Customers and our Partners, C3 has developed the concept of Asset Performance Management to enable managers to focus on what they can do to improve their operations, and how to do it, as it happens.

People

	Pete Kelly - Managing Director Areas of expertise - Sales, management and data acquisition software.		Neil Rothwell - Sales Director Areas of expertise - Sales, industry application of corrosion science.		Kevin Munro - Software Developer Areas of expertise - Amulet development, asset tracking, real-time barcode scanning, software integration and deployment.
	Rod MacLeod - Software Developer Areas of expertise - Instrumentation interfaces, software development and project work.		Lorraine McLeod - Office Administrator Areas of expertise - Administration, Marketing.		John Clark - Software Developer Areas of expertise - Software testing, quality issues, hardware, projects.
	Torquil MacRitchie - Network Developer Areas of expertise - Software Development and System Administration.		Rob Donald - Software Developer Areas of expertise - Communications software, Java software development, Unix/Linux Sys Admin.		Cheryl Lonnen - Software Developer Areas of expertise - Amulet Development and Testing, SQL Server Database Administration, Customer Support.
	John McKee - Software Developer Areas of expertise - Sentry pump control, Amulet graphs.		Norman Matheson - Software Developer Areas of expertise - Concerto interface, Database development.		Steven Reeves- Business Development Consultant Areas of expertise - Sales, Marketing and Channel Management.
	Christine Stewart - Software Developer Areas of expertise - Web based interfaces, Java telecoms processes and administration of Linux back ends.		Bob Sproul - Software Developer Areas of expertise - Chemical Management controls, project work, offshore installations.

Support

AMULET Dedicated Service is designed for clients who seek availability guarantees. The objective is to maintain mission-critical Information Technology Systems in continuous operation and guarantee minimal annual downtime. C3 will ensure the availability level best suited to match your most critical computing needs during your business evolution and technology change by adapting system availability level thereby optimising economic Impact for your business.

Remote System and Network Administration ensures that many proactive or corrective actions keep disruption down to a minimum. C3 can advise you on the choices and implement the right one for you.

Dedicated Service is designed to ensure the best out of complex systems. We will make sure that information systems are available and secure. C3 operates a dedicated International High Availability Support Centre utilising a unique software tool to model and monitor registered systems in real time. To help companies to gain improved competitive advantage and greater efficiency through higher system availability, Dedicated Service is customised for each individual infrastructure based on

• Availability audit identifying levels of availability that meet business generation objectives and necessary enhancements to IT environment
• Dedicated technical team performing continuous consulting and assistance
• Preventive services including technical visits, system health checks and availability measurement
• Tailored hardware repair and personalised software support
• clients may place calls 24 hours a day, seven days a week
• skilled hardware technicians are available 24 hours a day, seven days a week (including statutory holidays)
• remote diagnostics and maintenance techniques are used to resolve hardware problems
• engineers are available for site visits 24 hours a day, seven days a week (including statutory holidays)
• software support is provided for those applications covered by the agreement
• limited support will be offered to respond to 'how to use' enquiries on software
• a proactive remote listening service will check availability and performance of hardware and software
• a proactive health check will be conducted twice a year to review hardware and software performance and advise you of any bottlenecks
• AMULET Help Desk Manager will conduct an annual review to ensure satisfaction with all aspects of the support service.
  
  

The Help Desk is available 7 days per week, 24 hours a day
Primary coverage time is 9a.m. to 5p.m.GMT/BST. At all times, support is offered by:

Help Desk Service Assistant on +44(0)1349 865554
send a fax to support at +44(0)1349 865558
send an e-mail to support@c3amulet.com
leave a message on voice-mail for support on +44(0)1349 865551

Customers

• ABU DHABI MARINE COMPANY
• AMERADA HESS
• BG EASINGTON (CENTRICA)
• BG TUNISIA
• BAKER PETROLITE
• CONOCO
• BP - ETAP/FOINAVEN/BACTON
• CHEVRON/TEXACO
• CNR
• CORMON
• CORTEST
• DOMINION GASES
• DANFOSS
• DUKE ENERGY
• HI-LINE ENGINEERING
• KBR
• LLOYDS REGISTER
• LOCKHEED MARTIN HANFORD
• MARATHON OIL
• OIS - LOMOND/EVEREST/BRITANNIA
• PHILLIPS PETROLEUM
• RCS
• SABLE ISLAND/EXXON MOBIL
• SAUDI ARAMCO
• TERRANOVA
• WESTINGHOUSE SAVANNAH RIVER CO.
• YORKSHIRE WATER